RCH WebHelp

How do I use the WebHelp system?

Using WebHelp is easy. Simply send an email to web.help@rch.org.au.

To help us to provide you better service, please give use as much information in your email as you can.

You email can contain attachments, but please keep them under 5MB.

Web based access

In addition to emailing web.help@rch.org.au for support, we also have a web interface into WebHelp.

Visit webhelp.rch.org.au to:

  • Submit a new ticket
  • Track the progress of any of your existing tickets
  • Access our knowledge base. Here you will find answers to many questions, and can also request new features.

You will need a password to access the web interface, and you can set one here.

Do I need to register to use WebHelp?

If you are a new user, emailing web.help@rch.org.au will generate a new account for you. You will receive a welcome email that you need to read and action.

To access the web interface of WebHelp, you will need a password.

Visit the Login to RCH WebHelp page to login, manually register, or set a new password.

Can I still email WebTeam staff directly?

We recommend that you email your requests to web.help@rch.org.au rather than any single WebTeam member. This will allow you to get your issue resolved in the quickest time, and help us manage peak demand better.

If you do email WebTeam members directly, we will move your request into WebHelp, so it’s better just to use web.help@rch.org.au.

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